Servicing your appliance can extend its operating life and also ensures it is running at peak efficiency – saving you and your family money.

If your gas appliance has suddenly stopped working, there are a few trouble shooting tips on how you may resolve the issue yourself. For these tips please go to our FAQ’s, via the link below.

This page is for servicing products in New Zealand only. If you are in Australia, please visit the Rinnai Australia website here.

Book a Repair/ Service/ Warranty

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Is your appliance working as it should?

I am the...*

What is the issue with your appliance?*

If your appliance is not working correctly, please describe the issue. Please include any error messages and codes.

Please note we cannot accept work/service requests without express permission of the homeowner/landlord/property manager.

Company Name*

First Name (Homeowner/Landlord or Business Owner)*

Last Name (Homeowner/Landlord or Business Owner)*

Mobile (Homeowner/Landlord or Business Owner Contact)*

Email*

Address of the appliance*

Street Address Suburb City Post Code

If this is a commercial premises, please provide the name of the business.

Rinnai Product*

Model Number (If Available)

Located on white sticker on product

Serial Number (This would be helpful if you have it)

Photos/Video of Appliance

Load a video of the issue or photo of your appliance if you don’t know the model.

Drop files here or

Accepted file types: jpg, gif, png, mp4, mov, Max. file size: 100 MB, Max. files: 3.

If you have Proof of Purchase (receipt) or Proof of Install (receipt) or Gas Certificate please provide a copy.

For warranty claims, we may require a gas certificate or proof of installation date, if the date of manufacture on the appliance is not within the warranty term.

Drop files here or

Accepted file types: jpg, gif, png, mp4, mov, pdf, Max. file size: 100 MB, Max. files: 2.

Is there any further information you would like us to know?

E.g. Tenant contact details, access details, warranty details, general comments etc.

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