Online contractor induction

1.0      Introduction


Before you carry out work on the Rinnai site, we want to make sure that you understand our safety rules.  This will help to ensure the safety of both you and Rinnai staff.


Before you will be allowed to perform any work on the Rinnai site, you’ll need to successfully complete this induction training.

You’ll also receive a brief induction when you arrive on site to show you the location of the work, any particular hazards and to make you familiar with the building layout and facilities.


While you are working on the Rinnai site, safety must be your top priority.


If you can’t do it safely – stop, don’t do it.


2.0      Authorisation to work on the Rinnai Site


It is the responsibility of the contractor to ensure that their staff (along with the staff of any sub-contractors they have engaged) have successfully completed this induction training and have passed the assessment before starting work on site.  have been trained and have passed the assessment.


3.0      Access to the Rinnai Site

Access to the site by contractors, subcontractors and all their staff will be arranged through the Rinnai supervisor (who is your primary contact person at Rinnai).


All contractor staff must sign the visitor register in the reception area on arrival.  You will receive a visitor pass.  This visitor pass must be worn while on site. 


When leaving the site at the end of the day, all staff must sign the visitor register and return the visitor pass to reception.


A new pass is required for each day on site.

4.0      Site Induction


Before work commences, the Rinnai supervisor will explain the hazards relevant to the work being carried out and will provide you with information to familiarise you with the site and the emergency procedures.


For staff who work regularly at the site, this training will be provided at least annually – a site induction is not required for each visit.

5.0      Hazard Management

The Rinnai supervisor will provide each contractor with information describing actual and potential hazards that you may encounter while carrying out the work.  The controls in place to manage each of these hazards along with the precautions that must be taken will be explained to you.


Contractors must identify the hazards associated with the work they will perform. The controls to eliminate, isolate or minimise the hazards at each step of a job shall be identified.  This process must be documented.  Normally this will be in a ‘Job Safety Analysis’ specific to the work being carried out, or in a ‘Method Statement’ describing the way in which the work will be performed and the steps taken to ensure safety.  If your company doesn’t already have forms to record this information, you can use the Rinnai ‘Job Safety Analysis’ form.

If any work is subcontracted out, it’s the responsibility of the contractor to make sure that this work is also included in the ‘Job Safety Analysis’ or ‘Method Statement’.

If new hazards are identified or new controls are implemented during the course of the work, this shall be recorded by updating the documentation (‘Job Safety Analysis’ or ‘Method Statement’). 


The documentation shall be reviewed at the start of each shift to ensure that all hazards continue to be adequately identified and controlled.


It is important that any Rinnai staff who could be affected by hazards associated with the work are kept informed.

The Contractor must ensure that the area remains safe throughout the work.

6.0      Scope of Work


If it is necessary for any of the following tasks to be performed as part of the work, the Rinnai supervisor must be informed in advance and permission must be granted by the Rinnai supervisor before the task is carried out:

  • Operating Rinnai equipment or machinery, including operating valves and switches.

  • Making repairs or changes to existing equipment.

  • Livening electrical systems or electrically operated equipment.

  • Entering a confined space.

  • Welding or burning.

  • Removal, modification or disabling a machine guard or safety interlock.

7.0      Permission to Start Work

Do not start work until authorised by the Rinnai supervisor.  This applies to the first day on site as well as any subsequent visits to site, unless specifically agreed otherwise with the Rinnai supervisor.  This is a necessary precaution, as things may have changed that you are not aware of.

8.0      Supervision

All contract work shall be carried out, or directly supervised, by a competent person.  If you are not adequately trained to carry out the work you have been asked to do, stop and notify your supervisor.  The Rinnai supervisor shall also be informed.


9.0      Tools and Equipment

Contractors must provide and use their own tools and equipment.  You may only use Rinnai tools if permission has been sought and given.


It’s important that any equipment used on site is in a safe operating condition and complies with any relevant regulations and standards.


Contractors are responsible for the inspection and safe operation of their equipment.


Keep your tools and equipment secure. If tools and equipment are stored on site at the end of the day, Rinnai accepts no responsibility for their security.


10.0  Personal Protective Equipment (PPE)

All visitors shall wear a high viz vest identifying them as a visitor while they are on site.  This will be supplied by Rinnai and must be returned at the completion of the work.


Closed footwear must be worn in all manufacturing and stores areas.


A number of areas of the site require specific personal protective equipment (PPE).  Where there are specific PPE requirements, this is shown by signs.  You must wear the required PPE while working in these areas.

  • Hearing protection must be worn at any time there is a noise exposure hazard. Hearing protection shall be of a suitable grade.

  • Eye protection shall be worn where there are hazards from flying debris, or where a particular hazard exists (for example welding).

    Contractors are responsible for providing their own PPE.  This includes padlocks along with any other devices necessary to lockouts equipment for safety.


11.0  Hazardous Materials

A safety data sheet shall be available for all hazardous materials brought onto the site by contractors.  You must inform the Rinnai supervisor in advance if you intend to bring any hazardous materials onto site.


All hazardous materials containers must be clearly marked to show the contents.


The precautions for handling, storing and disposing of the material as specified in the safety data sheet for the material shall be followed.


Any compressed gas cylinders shall be properly secured, transported and used.


12.0  Spills and Leaks

Contractors shall ensure that products they use or that the work they carry out does not contaminate the storm water system, the ground or the air.  The controls for any work likely to cause contamination shall be identified in the ‘Job Safety Analysis’ or ‘Method Statement’.


If your work could result in a spill, make sure you have an adequate spill kit available and that you know the location of the nearest Rinnai spill kit.


You must never tip waste liquids (e.g. machine coolant) into a storm water drain.

In the case of a spillage occurring, and where this could cause contamination of drains or waterways, the Rinnai supervisor must be notified immediately.   While it’s your responsibility to contain and clean up any spills that you cause, depending on the situation, Rinnai may choose to take control.


Report all spills or other environmental incidents as soon as possible to the Rinnai supervisor.



13.0  Housekeeping


The work area shall be maintained in a safe condition, especially during breaks and at the end of the day, when the area will be unattended.


Aisles and access to fire exits and fire extinguishers shall be kept clear at all times.


A high standard of housekeeping is expected.  Equipment, tools and materials shall be stored correctly.  The worksite should be clean and tidy at the completion of the work.


All waste is separated at Rinnai, and your rubbish should be disposed of in the correct bin.   Separate bins for cardboard, plastic, metal, general waste etc. are provided.  Each type of bin is clearly labelled.  Place your waste in the correct bin.


If you need a specific bin for your work let the Rinnai supervisor know.


Before you remove materials from site at the completion of the work, inform the Rinnai supervisor first.  This includes scrap or waste materials.



14.0  Vehicles and Traffic

Drive safely while on site and keep your speed below 20 kph. 


Ensure parked vehicles do not cause any obstruction.  Vehicles are not permitted inside buildings except with approval from the Rinnai supervisor.


Use the pedestrian walkways in the factory and in the warehouse.  Beware of forklifts moving inside the building.


Only trained staff may operate forklifts.  If you need a forklift to assist you to complete your work, contact the Rinnai supervisor for assistance.


15.0  Smoking


Smoking is only allowed in the area outside the main cafeteria.  This is the only place that you may smoke on site.  Smoking is not allowed in the car park or in cars parked on site.

16.0  Evacuating the Building


The evacuation alarm is a continuous siren. If you hear the alarm, make all tools and appliances safe, and then evacuate the building via the nearest exit. 

Don’t run, but get out as quickly as you can. Don’t stop to get your belongings.

Once you’re out:  Go to the assembly area.  The assembly area is at the front of the building adjacent to the visitor’s car park.

Contractor staff will be checked off against the visitors register to make sure everyone has left the building.  You should make yourself known to the Rinnai warden. 


Listen to any instructions for the fire wardens.  Don’t go back into the building – stay at the assembly point until the Rinnai warden gives the all clear.


17.0  If you discover a fire or gas leak


If you discover a fire or gas leak, raise the alarm.  Operate the evacuation alarm by breaking the glass with a hard object (not your hand) and press the switch.


If it’s safe to do so, stop the gas supply by pressing the emergency shut off valve.


18.0  Contacting Emergency Services


To call emergency services dial 111.  If you are calling from a Rinnai phone, you do not need to dial 1 to get an external line.

The Rinnai supervisor must be notified as soon as you have done this, as Rinnai staff will be able to provide first aid and guide the emergency services to the appropriate area.


19.0  If Someone is Injured

Minor Injuries

In the case of an accident that requires first aid (for example small cuts or a muscle strain that requires an ice pack) and you company does not have first aid equipment immediately available, contact the Rinnai supervisor who will be able to organise first aid.  We have trained first aiders on site as well as a first aid room where we can provide treatment.

Serious Injuries or Medical Emergencies

  • Get help – notify Rinnai staff immediately.

  • Make the situation safe, making sure that you don’t put yourself or others in danger.

  • Make sure that someone has called an ambulance.

  • In the case of a serious injury the scene should not be changed.

    Rinnai first aiders are trained in resuscitation.  In the case of someone on site having a heart attack our first aiders can access equipment to help.

20.0  Reporting Incidents

You must notify the Rinnai supervisor of all injuries and accidents.  In the case of a minor injury that does not require any treatment, you are required to report this if it happens on the Rinnai site.

All non-injury incidents (sometimes called near misses or near hits) must also be reported to the Rinnai supervisor.


If any damage is caused to Rinnai equipment or property, this must be reported to the Rinnai supervisor.


Rinnai must be informed as soon as possible after an incident has occurred.  You may be required to assist in the completion of a written report or incident investigation.