Frequently Asked Questions

Answers from your experts in total home living.

What is a zero clearance box?

This is a fireproofing box that isolates the appliance from combustible materials. For the Linear, Evolve, Symmetry and Arriva models, this is integrated into the design of the fire. For the Neo inbuilt, Ember and Compact gas fires, a zero clearance frame or box needs to be purchased in addition to the fire if the installation requires isolation from combustible materials.

This question is relevant to these products

Compact 2
View Range
Neo Inbuilt
View Range
Ember Series
View Range
Arriva 752
View Range
Symmetry RDV3611
View Range
Evolve 952
View Range
Linear 1500
View Range
Linear 1000
View Range
Linear 1000 with FlameTech
View Range
Linear 800 with FlameTech
View Range