*Typically Save 10-15% on your running costs in comparison to a Standard electric hot water cylinder
Energy cost saving references:

1. The savings claim is verified by results from European tapping tests, NZ field tests and European field tests.
2. The European efficiency testing standard for a hot water system simulates a real life situation with a number of “tapping’s” of various volumes of hot water over a time period. 
3. Actual savings of between 10 - 23% have been observed in field tests in NZ.
4. Field test households have included 180 & 250L cylinders with house hold size ranging from between 1 – 6 people.
5. Actual savings made will depend on the installation although savings of 10-15% are typical. 
6. Savings are influenced by a number of factors including cylinder size, hot water use profile and plumbing system design. 
7. Savings are made by the reduction of heat loss from the cylinder and all of the associated components in the plumbing, including pipework.

The control pad for the Rinnai Smart Cylinder™ is connected to the thermostat in the cylinder via a cable. This means that mounting the control pad on the cylinder is the only option due to electrical compliance reasons. Like any product there will be continuous improvement over time and eventually there may be the option to have a wireless controller or the technology to control the unit via mobile phone but at this stage in its current state it is still a huge step forward in the efficiency of the electric hot water cylinder market in NZ.

The great thing about the Rinnai Smart Cylinder™ is that it works very well with not much input from you, the homeowner. The control is a set and forget product which allows you to make savings without having to do anything, it isn’t a control that you need to check or adjust. When the cylinder is installed, the level is set on the control pad (most people choose level three, the default setting) and then the cylinder begins to learn your habits and make savings. There may be the odd instance when you may want to change the mode if you are going on vacation or possibly you may want to change the savings level. The feedback that we got was that due to the fact that this was only going to be very rare then the ability to be able to make savings offset any issue with having to access the unit

Like any product there will be continuous improvement over time and eventually there may be options to have a wireless controller or the technology to control the unit via mobile phone but at this stage in its current state it is still a huge step forward in the efficiency of the electric hot water cylinder market in NZ.

There are a few options here, you could put the cylinder onto manual mode, which will result in it working the same as a standard electric hot water cylinder (there will be no savings during this time period) and then revert it back to your preferred setting once you guests have left. Alternatively, if you still want to enjoy some savings then you can up the level of comfort on the controller, which means that the cylinder will produce more hot water, while still delivering savings.

The system spends the first week learning a pattern, then by the end of the second week it starts to apply savings. As patterns change this is gradually integrated into the savings algorithm and the smart cylinder updates its heating pattern on an on going basis.

The cylinder is covered under the warranty for the cylinder type, i.e. Stainless Steel has a limited 20 years, while the Mains Pressure Enamel range has 5 years.
The Smart controller as a component has a warranty period of 1 year, from the date of installation.

We would love to be able to put smart control on every hot water cylinder in NZ, but due to electrical compliance requirements we can only supply as a complete unit – The Rinnai Smart Cylinder™. There are also complexities with selling it as a standalone item as the control is developed specifically for each size hot water cylinder, this for maximum efficiency as well as safety reasons.

The Rinnai Smart Cylinder™ has an anti legionella feature built in to meet the New Zealand Building Code requirement₁.  To disinfect water for legionella bacteria, the system will perform heating above 60 °C whenever risk conditions are detected.

₁Clause G12.3.9

We can’t say with our hand on our heart than we’re better than anyone else but we can say:

• As the world’s largest gas appliance manufacturer, Rinnai is widely regarded as the industry leader.
• Rinnai products are known throughout the world for their superior quality, safety, technology and sophisticated control systems, all factories are ISO 9001 and/or ISO 14001 certified.
• We have an established 30 year history in New Zealand.

We realise there's a lot of information out there. Water heating is important and it's better to spend the time up front deciding on what you need and what's important. We have an experienced customer service team that can walk you through the process. For more those more complicated projects we also have a free specification service.
Give us a call: 0800 RINNAI ( 0800 746 624 )

They are both continuous flow water heaters but the Rinnai Efficiency is the latest generation of water heaters and has a higher efficiency of 95% compared to 81% of the Rinnai Infinity. The Rinnai Infinity only has one heat exchanger whereas the Rinnai Efficiency has two heat exchangers to extract has much heat as possible—hence the name Efficiency.

Digital controllers allow you to select the exact temperature of the hot water at the outlet. This has a number of benefits:
• Safety, especially if you have young children, the hot water can be pre-set to a child-safe level
• No need to mix hot and cold water, this reduces the affect of temperature spiking when another tap in the building is turned on
• You use your continuous flow unit more efficiently as less gas is required to heat water to 40 °C (typical shower temperature) than at 55 °C (default temperature without controllers)
• Highlights any problems (disruption in gas supply etc.) by displaying error codes on the controller

Installation costs are difficult to provide as every installation is different. Factors such as pipe runs, whether you have accessories fitted, how far away you live, having an internal or external unit all play a part in the overall cost.
If you’re interested in a Rinnai hot water heating solution, we highly recommend you get an installer to come on site and provide a quote. Call our customer service team (0800 746 624) and they can provide options for installers in your area.

Our Rinnai Energysaver range has been granted the approval of the Asthma & Respiratory Foundation Sensitive Choice programme. Energysavers create a heating solution that delivers excellent air quality while still providing optimally efficient heating to any room.

Unflued appliances draw the air for combustion from the room itself. This can lead to a build-up of moisture if the room is not adequately ventilated. Unflued gas appliances need to be used in a well-ventilated area with plenty of fresh air circulating (a partially open window is ideal). The heaters are powerful enough to heat the room and there is only minimal heat loss through ventilation.

Yes, the majority of modern gas fires have electronic ignition and safety components that require electricity. For those customers concerned with power outages there is a battery backup system available via a company called Enertec.

For flues terminating through the roof there is also a requirement for how far a flue needs to be from the building. This clearance is required to ensure products of combustion are cleared adequately. Rinnai recommends the flue cowl should have a 500 mm clearance from any part of the building. For more information, refer to the installation manual of the gas fireplace you are interested in.

The Rinnai Arriva, Evolve or Rinnai Symmetry RDV3611 may be suitable.
If installing a flat screen TV above the fire, the main issue is heat. Heat from the fire and heat from the flueing components that sit behind the TV, especially if recessed.
The Evolve, Arriva and Symmetry RDV3611 have a fan that distributes warm air out into the room. As warm air is dispersed outwards as opposed to directly upwards, installation of a TV may be an option.
It is however, up to the owner to check the TV installation instructions with the TV supplier to verify clearances. Some TV manufacturers have warranty conditions that state a TV is not to be installed above a fireplace.
Rinnai does not accept any responsibility for damage to a TV resulting from the use of this information.

This is a fireproofing box that isolates the appliance from combustible materials. For the Evolve, Symmetry and Arriva models, this is integrated into the design of the fire. For the Neo inbuilt models, and Compact gas fires, a zero clearance box needs to be purchased in addition to the fire.
Be careful when considering fires that the zero clearance box as well as flueing is taken into account when comparing cost.

For reliable operation Rinnai gas fires should be serviced every two years (including inspection of the flue system). If they are in a particularly dusty environment or subject to excess lint, for example dog hair or where there are newly laid carpets then annual servicing would be beneficial.
If your appliance needs servicing, please call Rinnai (0800 746 624) from a land line and select option one for a service centre in your area.

• 300 mm from a ceiling
• 500 mm from a wall or other materials
• 1800 mm from floor

For a diagrammatic representation and further detail on positioning refer to the Operation and Installation manual.