Rinnai Smart Cylinder
[+] How does Rinnai calculate their claim of typical hot water heating savings of 10-15%?
*Typically Save 10-15% on your running costs in comparison to a Standard electric hot water cylinder
Energy cost saving references:
[+] Is it possible to supply the cylinder with LED control pad locatable away from the cylinder?
The control pad for the Rinnai Smart Cylinder™ is connected to the thermostat in the cylinder via a cable. This means that mounting the control pad on the cylinder is the only option due to electrical compliance reasons. Like any product there will be continuous improvement over time and eventually there may be the option to have a wireless controller or the technology to control the unit via mobile phone but at this stage in its current state it is still a huge step forward in the efficiency of the electric hot water cylinder market in NZ.
The great thing about the Rinnai Smart Cylinder™ is that it works very well with not much input from you, the homeowner. The control is a set and forget product which allows you to make savings without having to do anything, it isn’t a control that you need to check or adjust. When the cylinder is installed, the level is set on the control pad (most people choose level three, the default setting) and then the cylinder begins to learn your habits and make savings. There may be the odd instance when you may want to change the mode if you are going on vacation or possibly you may want to change the savings level. The feedback that we got was that due to the fact that this was only going to be very rare then the ability to be able to make savings offset any issue with having to access the unit
[+] Will you be developing an APP that will enable remote access to change the setting?
Like any product there will be continuous improvement over time and eventually there may be options to have a wireless controller or the technology to control the unit via mobile phone but at this stage in its current state it is still a huge step forward in the efficiency of the electric hot water cylinder market in NZ.
[+] What if more hot water is required, i.e. additional people coming to stay?
There are a few options here, you could put the cylinder onto manual mode, which will result in it working the same as a standard electric hot water cylinder (there will be no savings during this time period) and then revert it back to your preferred setting once you guests have left. Alternatively, if you still want to enjoy some savings then you can up the level of comfort on the controller, which means that the cylinder will produce more hot water, while still delivering savings.
[+] How long does it take to learn a new pattern?
The system spends the first week learning a pattern, then by the end of the second week it starts to apply savings. As patterns change this is gradually integrated into the savings algorithm and the smart cylinder updates its heating pattern on an on going basis.
[+] What is the warranty on the smart cylinder?
The cylinder is covered under the warranty for the cylinder type, i.e. Stainless Steel has a limited 20 years, while the Mains Pressure Enamel range has 5 years.
The Smart controller as a component has a warranty period of 1 year, from the date of installation.
[+] Why can’t you buy it as a smart controller on it’s own to attach to an existing cylinder?
We would love to be able to put smart control on every hot water cylinder in NZ, but due to electrical compliance requirements we can only supply as a complete unit – The Rinnai Smart Cylinder™. There are also complexities with selling it as a standalone item as the control is developed specifically for each size hot water cylinder, this for maximum efficiency as well as safety reasons.
[+] How does the Rinnai Smart Cylinder™ reduce the risk of legionella?
The Rinnai Smart Cylinder™ has an anti legionella feature built in to meet the New Zealand Building Code requirement₁. To disinfect water for legionella bacteria, the system will perform heating above 60 °C whenever risk conditions are detected.
[+] There are so many similar products around, what does Rinnai provide that the others don't?
We can’t say with our hand on our heart than we’re better than anyone else but we can say:
[+] I'm not really clear on any option and it's getting all bit too confusing, what should I do?
We realise there's a lot of information out there. Water heating is important and it's better to spend the time up front deciding on what you need and what's important. We have an experienced customer service team that can walk you through the process. For more those more complicated projects we also have a free specification service.
Give us a call: 0800 RINNAI ( 0800 746 624 )
[+] What is the difference between a Rinnai Efficiency and a Rinnai Infinity?
They are both continuous flow water heaters but the Rinnai Efficiency is the latest generation of water heaters and has a higher efficiency of 95% compared to 81% of the Rinnai Infinity. The Rinnai Infinity only has one heat exchanger whereas the Rinnai Efficiency has two heat exchangers to extract has much heat as possible—hence the name Efficiency.
[+] For continuous flow units you promote the use of remote controllers, why?
[+] I’m trying to factor costs and then compare what’s best. I can find out the cost of the different products but what about installation costs?
Installation costs are difficult to provide as every installation is different. Factors such as pipe runs, whether you have accessories fitted, how far away you live, having an internal or external unit all play a part in the overall cost.
If you’re interested in a Rinnai hot water heating solution, we highly recommend you get an installer to come on site and provide a quote. Call our customer service team (0800 746 624) and they can provide options for installers in your area.
[+] I’m concerned about air quality and suffer from asthma, what would be the best product for me?
Our Rinnai Energysaver range has been granted the approval of the Asthma & Respiratory Foundation Sensitive Choice programme. Energysavers create a heating solution that delivers excellent air quality while still providing optimally efficient heating to any room.
[+] I’ve read that unflued heaters require room ventilation when using, what does this mean and doesn’t this defeat the purpose of having a heater on?
Unflued appliances draw the air for combustion from the room itself. This can lead to a build-up of moisture if the room is not adequately ventilated. Unflued gas appliances need to be used in a well-ventilated area with plenty of fresh air circulating (a partially open window is ideal). The heaters are powerful enough to heat the room and there is only minimal heat loss through ventilation.
[+] Do all your gas fireplaces require electricity?
Yes, the majority of modern gas fires have electronic ignition and safety components that require electricity. For those customers concerned with power outages there is a battery backup system available via a company called Enertec.
[+] Are there any general flueing guidelines that I need to be aware of?
[+] Can I install a TV above a Rinnai gas fireplace?
The Rinnai Arriva, Evolve or Rinnai Symmetry RDV3611 may be suitable.
If installing a flat screen TV above the fire, the main issue is heat. Heat from the fire and heat from the flueing components that sit behind the TV, especially if recessed.
The Evolve, Arriva and Symmetry RDV3611 have a fan that distributes warm air out into the room. As warm air is dispersed outwards as opposed to directly upwards, installation of a TV may be an option.
It is however, up to the owner to check the TV installation instructions with the TV supplier to verify clearances. Some TV manufacturers have warranty conditions that state a TV is not to be installed above a fireplace.
Rinnai does not accept any responsibility for damage to a TV resulting from the use of this information.
[+] What is a zero clearance box?
This is a fireproofing box that isolates the appliance from combustible materials. For the Evolve, Symmetry and Arriva models, this is integrated into the design of the fire. For the Neo inbuilt models, and Compact gas fires, a zero clearance box needs to be purchased in addition to the fire.
Be careful when considering fires that the zero clearance box as well as flueing is taken into account when comparing cost.
[+] I’ve had my gas fire for five years, should I get it checked?
For reliable operation Rinnai gas fires should be serviced every two years (including inspection of the flue system). If they are in a particularly dusty environment or subject to excess lint, for example dog hair or where there are newly laid carpets then annual servicing would be beneficial.
If your appliance needs servicing, please call Rinnai (0800 746 624) from a land line and select option one for a service centre in your area.
[+] We’re looking at installing an Outdoor Super Ray just under a soffit, what are the clearances required?
For a diagrammatic representation and further detail on positioning refer to the Operation and Installation manual.