Appliance Troubleshooting Checklist
If your INFINITY Water heater is not working properly, please check the following points:
Rinnai Smart Cylinder
[+] How does Rinnai calculate their claim of typical hot water heating savings of to up to 10%?
*Savings are influenced by a number of factors including cylinder size, hot water use profiles and plumbing system design. Savings of up to 10% have been observed. The savings claim is verified by results from European tapping tests. The European efficiency testing standard for a hot water system uses “tapping’s”. Tappings are calls for hot water from the cylinder at various times to simulate real life hot water use.
[+] Is it possible to supply the cylinder with LED control pad locatable away from the cylinder?
The control pad for the Rinnai Smart Cylinder™ is connected to the thermostat in the cylinder via a cable. Due to electrical compliance requirements, mounting the control pad on the cylinder is currently the only option. Like any product, there will be continuous improvement over time and eventually there may be the option to have a wireless controller or the technology to control the unit via mobile phone.
The current design is a huge step forward in the efficiency of the electric hot water cylinder market in NZ. The great thing about the Rinnai Smart Cylinder™ is that it works very well with not much input from you, the homeowner. The control is a set and forget product which allows you to make savings without having to do anything, it isn’t a control that you need to check or adjust. When the cylinder is installed, the level is set on the control pad (most people choose level three, the default setting) and then the cylinder begins to learn your habits and make savings. There may be the odd instance when you may want to change the mode if you are going on holiday or possibly you may want to change the savings level. As these adjustments are going to be carried out very rarely, we feel that the ability to make savings outweighs having to access the unit.
[+] Will you be developing an APP that will enable remote access to change the setting?
We are not currently working on this and have no timeframe by which we might start.
[+] What if more hot water is required, i.e. additional people coming to stay?
There are a few options here: You could put the cylinder onto manual mode, which will result in it working in the same way a standard electric hot water cylinder (there will be no savings during this time period) and then revert back to your preferred setting once your guests have left. Alternatively, if you still want to enjoy some savings then you can increase the level of comfort on the controller, which means that the cylinder will produce more hot water, while still delivering savings.
[+] How long does it take to learn a new pattern?
The system spends the first week learning a pattern, then by the end of the second week it starts to apply savings. As patterns change this is gradually integrated into the savings algorithm and the smart cylinder updates its heating pattern on an on- going basis.
[+] What is the warranty on the Rinnai Smart Cylinder™?
The cylinder is covered under the warranty for the cylinder type, i.e. Stainless Steel has a 10 year warranty , while the Mains Pressure Enamel range has a 7 year warranty .
The Smart controller as a component has a warranty period of 1 year from the date of installation.
[+] We would love to be able to put a Smart controller on it’s own to attach to an existing cylinder?
We would love to be able to put Smart control on every hot water cylinder in NZ, but due to electrical compliance requirements we can only supply these as part of a complete unit – the Rinnai Smart Cylinder™. There are also complexities with selling the Smart controller as a standalone item, as the control is developed specifically for each size hot water cylinder, to ensure maximum efficiency as well as for safety reasons.
[+] How does the Rinnai Smart Cylinder™ reduce the risk of legionella?
The Rinnai Smart Cylinder™ has an anti legionella feature built in which meets the requirements of the New Zealand Building Code₁. To disinfect water for legionella bacteria, the system will perform heating above 60 °C whenever risk conditions are detected.
[+] There are so many similar products around, what does Rinnai provide that the others don't?
[+] I'm not really clear on any option and it's getting all bit too confusing, what should I do?
We realise there's a lot of information out there. Water heating is important and it's better to spend the time up front deciding on what you need and what's important. We have an experienced customer service team that can walk you through the process. For more of those more complicated projects we also have a free specification service.
Give us a call: 0800 RINNAI ( 0800 746 624 )
[+] What is the difference between a Rinnai Efficiency and a Rinnai INFINITY?
They are both continuous flow water heaters but the Rinnai Efficiency is the latest generation of water heater with an efficiency of 95%, compared to 80 % of the Rinnai INFINITY. The Rinnai Efficiency has an additional heat exchanger. The second heat exchanger enables the Efficiency range to extract even more heat from the gas, meaning less energy is required to meet your hot water requirements.
[+] For continuous flow units you promote the use of remote controllers, why?
Digital controllers allow you to select the exact temperature of the hot water at the outlet. This has a number of benefits:
[+] I’m trying to factor costs and then compare what’s best. I can find out the cost of the different products but what about installation costs?
Installation costs are difficult to provide as every installation is different. Factors such as the length of pipe required , whether you have accessories fitted, how far away you live and choosing an internal or an external unit all influence the overall cost.
If you’re interested in a Rinnai hot water heating solution, we highly recommend you get an installer to come on site and provide a quote. Call our customer service team (0800 746 624) who can provide options for installers in your area.
[+] I’ve had my Rinnai INFINITY for a while, should I get it checked?
Like any appliance, it’s recommended to service your Rinnai INFINITY regularly to ensure reliable operation. Rinnai INFINITY continuous water heaters installed in a normal residential situation should be serviced every two years.
If you’d like to schedule a service just give us a call: 0800 RINNAI ( 0800 746 624 )
[+] I’m concerned about air quality and suffer from asthma, what would be the best product for me?
Our Rinnai Energysaver range has been granted the approval of the Asthma & Respiratory Foundation Sensitive Choice programme. Energysavers create a heating solution that delivers excellent air quality while still providing optimally efficient heating to any room.
[+] I’ve read that unflued heaters require room ventilation when using, what does this mean and doesn’t this defeat the purpose of having a heater on?
Unflued appliances draw the air for combustion from the room itself. This can lead to a build-up of moisture if the room is not adequately ventilated. Unflued gas appliances need to be used in a well-ventilated area with plenty of fresh air circulating (a partially open window is ideal). The heaters are powerful enough to heat the room and there is only minimal heat loss through ventilation. Please refer to the Operation Manual available on our website for detailed information.
[+] Do all your gas fireplaces require electricity?
Yes. The majority of modern gas fires have electronic ignition and safety components that require electricity.
For customers concerned with power outages, there are commercially available battery backup systems. One provider is Helio (www.heliosps.co.nz) who supply systems specifically designed for us with gas space heaters and water heaters.
[+] Are there any general flueing guidelines that I need to be aware of?
[+] Can I install a TV above a Rinnai gas fireplace?
With the exception of the Compact 2 model, all Rinnai fires may be suitable to have a TV installed above them.
If installing a flat screen TV above the fire, the main issue is heat. Heat from the fire and heat from the flueing components that sit behind the TV, especially if the TV is recessed into the wall.
Rinnai fires incorporate a fan that distributes warm air outwards into the room rather than directly upwards, meaning that installation of a TV may be an option. Please refer to the installation manual available on our website for recommended installation clearances.
It is the responsibility of the owner to check the TV installation instructions with the TV supplier to verify clearances. Some TV manufacturers have warranty conditions that state a TV is not to be installed above a fireplace. Rinnai does not accept any responsibility for damage to a TV resulting from the use of this information.
[+] What is a zero clearance box?
This is a fireproofing box that isolates the appliance from combustible materials. For the Evolve, Symmetry and Arriva models, this is integrated into the design of the fire. For the Neo inbuilt models and Compact gas fires, a zero clearance box needs to be purchased in addition to the fire if the installation requires isolation from combustable materials. A zero clearance frame is available for purchase to ensure the necessary clearance for the Ember models.
When considering fires, ensure you take into consideration the zero clearance box as well as flueing when comparing cost.
[+] I’ve had my gas fire for a while, should I get it checked?
For reliable operation, Rinnai gas fires should be serviced every two years (including inspection of the flue system). If they are in a particularly dusty environment or subject to excess lint (for example dog hair or where there are newly laid carpets) then annual servicing is recommended.
If you’d like to schedule a service, you can do this online or just give us a call: 0800 RINNAI ( 0800 746 624 )
[+] We’re looking at installing an Outdoor Super Ray just under a soffit, what are the clearances required?
For a diagrammatic representation and further detail on positioning refer to the Operation and Installation manual available on our website.