Appliance Troubleshooting Checklist

If your Infinity Water heater is not working properly, please check the following points

  • If Rinnai Infinity water heater controller(s) are installed on the wall in a kitchen or bathroom, are they turned on? Please note that you will need to turn controllers back on after a power cut.
  • Is there power at the appliance power point? For the Infinity, the switch is often located outside. Tip: Plug in a phone charger or similar to check if the power point is working.
  • Is there a fuse tripped relating to the appliance? If the fuse or circuit breaker (RCD) has tripped this may be indicative of an electrical fault, as generally fuses or RCDs do not trip out without cause. We advise replacing the fuse or resetting the RCD.  If the circuit trips again an electrician or other qualified person needs to be called.
  • Is there gas in the LPG cylinder?
  • Is the LPG cylinder valve open?
  • If the LPG cylinder has just been replaced or if the Infinity has not been used for some time, you may need to bleed air out of the gas line.  Go, to a mixer tap in the house and turn it to the full hot position. Then turn the tap handle on and off 10 times.  Check if hot water is being produced. If not, repeat for a further 10 times and then check.
  • The size of the LPG cylinder needs to be 45kg for the Infinity to operate properly. Smaller cylinders will “freeze up” in cold weather.

Rinnai Smart Cylinder

[+] How does Rinnai calculate their claim of typical hot water heating savings of 10-15%?

[+] Is it possible to supply the cylinder with LED control pad locatable away from the cylinder?

[+] Will you be developing an APP that will enable remote access to change the setting?

[+] What if more hot water is required, i.e. additional people coming to stay?

[+] How long does it take to learn a new pattern?

[+] What is the warranty on the Rinnai Smart Cylinder™?

[+] Why can’t you buy it as a Smart controller on it’s own to attach to an existing cylinder?

[+] How does the Rinnai Smart Cylinder™ reduce the risk of legionella?

Water Heating

[+] There are so many similar products around, what does Rinnai provide that the others don't?

[+] I'm not really clear on any option and it's getting all bit too confusing, what should I do?

[+] What is the difference between a Rinnai Efficiency and a Rinnai Infinity?

[+] For continuous flow units you promote the use of remote controllers, why?

[+] I’m trying to factor costs and then compare what’s best. I can find out the cost of the different products but what about installation costs?

[+] I’ve had my Rinnai Infinity for a while, should I get it checked?


[+] I’m concerned about air quality and suffer from asthma, what would be the best product for me?

[+] I’ve read that unflued heaters require room ventilation when using, what does this mean and doesn’t this defeat the purpose of having a heater on?

Gas Fireplaces

[+] Do all your gas fireplaces require electricity?

[+] Are there any general flueing guidelines that I need to be aware of?

[+] Can I install a TV above a Rinnai gas fireplace?

[+] What is a zero clearance box?

[+] I’ve had my gas fire for a while, should I get it checked?


[+] We’re looking at installing an Outdoor Super Ray just under a soffit, what are the clearances required?