FAQs - Rinnai

Frequently Asked Questions

Answers from your experts in total home living.

Electric Fireplace FAQs

Can you install an electric fireplace anywhere?

How much does it cost per month to run an electric fireplace?

How do electric fireplaces work?

Are electric fireplaces safer than space heaters?

Are electric fires expensive to run?

Is an electric fireplace better than a regular fireplace?

Do electric fireplaces look as good as gas?

How much should I spend on an electric fireplace?

Do electric fireplaces last long?

How long can you run an electric fireplace?

Gas Appliance FAQs

Gas fires, how do I stop soot deposits on the logs and glass?

Gas fires, sometimes when I turn on the appliance for the first time I get an error code 11 or 12 appear on the PCB

Gas fires, how important are the maximum flue lengths?

Gas fires, what are the requirements for clearances to combustible materials?

Gas fires, what should I consider before installing a Rinnai gas fire?

I’ve had my Rinnai gas appliance for a while, should I get it checked?

Gas fires, do I need to set up the Wi-Fi?

What is the difference between the Symmetry RDV3610 and RDV3611, they look the same?

Why isn’t my Rinnai INFINITY® water heater working properly?

How do you mute the controller so it doesn’t beep all the time?

How do I lock the controller so the temperature can’t be changed?

How do I master my Rinnai INFINITY Compact Controller for use in the kitchen?

Can I retrofit a digital Controller?

What is the difference between a Rinnai efficiency INFINITY® and a standard Rinnai INFINITY®?

For continuous flow units you promote the use of remote controllers, why?

Can I run my Rinnai INFINITY® on a 9 kg gas bottle?

Can I upgrade to this Controller?

What Rinnai INFINITY units is this Controller compatible with?

Do all your gas fireplaces require electricity?

Are there any general flueing guidelines that I need to be aware of?

Gas Fireplace FAQs

Gas fires, how do I stop soot deposits on the logs and glass?

Gas fires, sometimes when I turn on the appliance for the first time I get an error code 11 or 12 appear on the PCB

Gas fires, how important are the maximum flue lengths?

Gas fires, what are the requirements for clearances to combustible materials?

Gas fires, what should I consider before installing a Rinnai gas fire?

I’ve had my Rinnai gas appliance for a while, should I get it checked?

Gas fires, do I need to set up the Wi-Fi?

What is the difference between the Symmetry RDV3610 and RDV3611, they look the same?

Do all your gas fireplaces require electricity?

Are there any general flueing guidelines that I need to be aware of?

Can I install a TV above a Rinnai gas fireplace?

What is a zero clearance box?

I’ve had my gas fire for a while, should I get it checked?

There are so many similar products around, what does Rinnai provide that the others don’t?

Where can I find the serial number for my Linear fire?

How often should I service my gas appliance?

Heat Pump FAQs

What are the disadvantages of choosing a floor-mounted heat pump over a wall unit?

Are floor-mounted heat pumps good for heating large rooms in New Zealand homes?

What’s better – a floor console or a high wall heat pump for my lounge?

Is multi-split AC better?

Does multi-split air conditioning save electricity?

Do you need a heat pump for each room?

Can a multi split heat pump have multiple zones?

What is the difference between a regular heat pump and a multi split system?

How do I choose the right heating and cooling solution for my home?

Will a Heat Pump heat my entire house?

How do I maintain my Heat Pump?

How long does it take to install a Heat Pump?

How much does it cost to run a Heat Pump?

How frequently should I have my Heat Pump serviced?

Should I keep my Heat Pump running 24 hours a day?

What temperature should I run my Heat Pump at?

What is “defrost mode”?

How long is the Warranty period on a Heat Pump?

I’ve changed the remote batteries but the unit still isn’t responding correctly?

What size Heat Pump will I need for my home?

Hot Water Cylinder FAQs

How does Rinnai calculate their claim of typical hot water heating savings of up to 10%?

What if more hot water is required, i.e. additional people coming to stay?

Is a safe tray required for a like-for-like HWC replacement?

There are so many similar products around, what does Rinnai provide that the others don’t?

I’m not really clear on any option and it’s all getting a bit too confusing, what should I do?

Hot Water Heat Pump FAQs

What’s the difference between a split and integrated hot water heat pump?

Do I need a hot water cylinder or tank with a heat pump?

Can you run out of hot water with a hot water heat pump?

What is the lifespan of a hot water heat pump?

What is the COP?

Can you fit the head unit of the HydraHeat® Hot Water Heat Pump to any other type of hot water cylinder?

There are so many similar products around, what does Rinnai provide that the others don’t?

I’m not really clear on any option and it’s all getting a bit too confusing, what should I do?

How does a hot water heat pump work?

How much does it cost to install a hot water heat pump?

Are hot water heat pumps environmentally friendly?

What is the difference between a hot water heat pump and a traditional water heater?

How often do hot water heat pumps need maintenance?

What are the space requirements for installing a hot water heat pump?

Water Heater FAQs

How do I unlock the NB controller?

What is the COP?

Why isn’t my Rinnai INFINITY® water heater working properly?

Can I retrofit a digital Controller?

How does Rinnai calculate their claim of typical hot water heating savings of up to 10%?

How do you mute the controller so it doesn’t beep all the time?

How do I lock the controller so the temperature can’t be changed?

How do I master my Rinnai INFINITY Compact Controller for use in the kitchen?

How does a hot water heat pump work?

How much does it cost to install a hot water heat pump?

Are hot water heat pumps environmentally friendly?

What is the difference between a hot water heat pump and a traditional water heater?

How often do hot water heat pumps need maintenance?

What are the space requirements for installing a hot water heat pump?

Can you fit the head unit of the HydraHeat® Hot Water Heat Pump to any other type of hot water cylinder?

How often should I service my gas appliance?

What is electric continuous hot water?

What is the difference between a Rinnai efficiency INFINITY® and a standard Rinnai INFINITY®?

Do electric hot water heaters constantly run?

For continuous flow units you promote the use of remote controllers, why?

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