To be entered in the draw to win back the cost of your Rinnai Heating appliance up to the value of $10,000 (incl. GST) you must:
• Purchase a new Rinnai Q Series Heat Pump or Ducted System, a Rinnai EnergySaver or Rinnai Gas Fire from Plumbing World between March 1st - April 30th.
• Complete the online entry form www.rinnai.co.nz/winback

The winner will be notified by telephone.

Acceptance of Terms and Conditions:

1. By participating in this promotion you are deemed to have accepted these Terms and Conditions
2. The promotional period is from (that is, the new Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire must be purchased between) 1st March, 2021 and 30th April, 2021.
3. Entry forms can only be received by Rinnai New Zealand Ltd (“Rinnai”) by way of the Rinnai website www.rinnai.co.nz/winback throughout the period of the promotion.
4. There will be one (1) draw and this will occur on the 5th of May. The last date for entries to be received by Rinnai NZ is 11.59pm on 4th May, 2021.
5. The winner will win back the cost of their new Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire – up to the value of $10,000 (incl. GST). The prize covers the cost of the product only and does not include associated installation costs. The prize will be in the form of a Direct Credit to the winner's Nominated Bank Account. We will contact the winner once the prize is drawn to obtain Bank Account details. It is the responsibility of the customer to provide the correct Bank Account details. Rinnai NZ and Plumbing World accepts no responsibility for a lost payment if incorrect Bank Account Details have been provided.
6. All purchasers of a new Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire are eligible to enter.
7. To be entered in the draw, individuals must have purchased a new Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire from any Plumbing World Branch within New Zealand during the promotional period (March – April 2021). No Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire purchased on lay-by or on hold will be eligible. The Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire must be paid for in full or on terms with an approved finance company to qualify for the promotional offer. Receipts of deposit payments will not be valid.
8. If the Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire purchased is returned for a refund or replaced with a product which is not eligible for this promotion during the promotion, the entry is void.
9. You can submit one entry form per Rinnai Heat Pump, Rinnai EnergySaver or Rinnai Gas Fire purchased and installed into a residential premises. However you may win only once.
10. All details on the entry form must be complete and valid and must be clear and readable to the Promoter or the entry will be deemed void.
11. Payment of the prizes will be processed within 4 weeks from the time the winner is able to be contacted.
12. Rinnai NZ and Plumbing World reserves the right to extend, alter or conclude this Promotion at any time should circumstances dictate. If any participant is found to be abusing this promotion, Rinnai NZ has the right to terminate their redemption rights immediately. Should any disputes arise, the decision of Rinnai NZ and Plumbing World is final.
13. Rinnai NZ collects personal information to promote Rinnai products and also to deliver promotional gifts and prizes to participants. All entries received become the property of the Promoter. Please refer to the Promoter's Privacy Policy for more information.
14. Except for any liability that cannot be excluded by law, Rinnai NZ and Plumbing World (including its employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize redemption that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value to that stated in these Terms and Conditions; or (e) use of a gift.
15. Winner notification: The winner will be contacted by phone. If a winner cannot be contacted within 5 working days, the Promoter reserves the right to redraw the prize.
16. The Promoter reserves the right at any time to verify the eligibility of all entries (including checking if goods have been returned to Plumbing World) and to disqualify any person who submits an entry that does not meet the terms and conditions or returns a product to the retailer.
17. Employees and directors of the Promoter, the Promoter’s related companies or any agencies and/or dealers involved in this Promotion, and the immediate families of each of those persons are not eligible to participate in this Promotion. Plumbing World trade account holders or their employees are ineligible to enter. 
18. A proof of purchase must be provided upon request to be eligible for the prize. Failure to do so will result in the entry being deemed as void.
19. ‘The Promoter’ is Rinnai New Zealand Limited, 105 Pavillion Drive Mangere, Auckland. 2022. Ph: 09 257 3800 and Plumbing World, 559 Main Street, Palmerston North, 4410. Ph: 06 353 0283
20. For any queries or concerns please contact Rinnai NZ’s Customer Service Department on 09 257 3800.