Experience Our Innovation
With Learning for the Trade, Merchants and Apprentices

To increase your knowledge, skills, expertise and value within a growing product category - trust Rinnai's unique and proven experience in innovative training. 

Check below for the many options we have for upskilling.


Regional Workshops (free)


All Regional workshops are postponed. We hope to offer these later in 2020.

In the meanwhile, we suggest you check out the 5 short videos on the new N-Series Infinity on our YouTube channel here.


This year, we are offering regional workshops in 17 centres - that's 7 more locations than in 2019!


Check out the two workshops we offer:



Click to enlarge map

INFINITY® N-Series & EF26 + Servicing Workshop


Technical workshop on: 

  • New Rinnai INFINITY N 
  • New Rinnai INFINITY EF26 
  • How to service a Rinnai INFINITY


INFINITY Fault-finding & Repair


To increase knowledge of basic fault-finding, common issues and use of controllers for gasfitters.





Check out our Quick How To Videos

Rinnai has its own Youtube Channel. Here's a sample of some of the videos you will find:


5 Videos on the New INFINITY® N-Series 


6 Videos on Brivis


Online Learning and Certification

We have a Learning Portal inside our TradeSmart Hub.


Here you will find free courses and modules for Plumbers, Gasfitters, Merchants & Apprentices.


A sample of our online courses are:

    • INFINITY® Maintenance

    • Brivis SP6 Universal

    • Infinity N-Series

    • Introduction to Wetback Hot Water Systems

    • Evolve® Gas Fire Installation and Commissioning

    • Gas Fires 1 & 2 (Merchants)


TradeSmart Portal

Register (for first-time users) and Log in to TradeSmart and check our full range of courses. Some may have assessments so you can celebrate your learning achievement.



Special Technical Courses

We provide the following specialist partners additional technical training and certification* which is not available to outside companies or individuals.


*Rinnai Heat Pump Dealer


Technical Courses for our:

  • Authorised Service Centres
  • Fireplace Specialists
  • Heat Pump Dealers

Who we are

Learning and Development Team


Mark Dobson

Training Manager
09 257 3893
mark.dobson@rinnai.co.nz

Andrea Baes

Instructional Design and Web Admin
09 257 3876
andrea.baes@rinnai.co.nz

Our Learning Partners