Frequently Asked Questions

Answers from your experts in total home living.

Is a safe tray required for a like-for-like HWC replacement?

In all Rinnai cylinder instructions, we mandate the use of a drip tray. This is because all cylinders have the potential to leak water and cause extensive damage.

Our instructions state: The Rinnai warranty does not cover any consequential loss from leaks to the cylinder, so it’s important a suitably drained drip tray/catch pan is fitted as per AS/NZ 3500.4:2015 5.4 and G12/AS1 6.11.3. Like-for-like replacements are a grey area as most installers will only replace the cylinder to the same configuration as the cylinder that is being replaced. In these instances, Rinnai still maintains that a drip tray should be fitted. This protects the homeowner and the building from any future problems should a leak occur.

If a drip tray cannot be fitted, then look at other possible options such as:
• Locating the cylinder outside
• Using a continuous flow gas hot water heater

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