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As the manufacturer, we recommend that Rinnai INFINITY gas hot water heaters are serviced every two years. This can extend the operating life of your water heater, and also ensures it is running at peak efficiency - saving you and your family money.


If your gas appliance has suddenly stopped working, there are a few trouble shooting tips on how you may resolve the issue yourself. For these tips please go to our FAQ's, via the link below.


Rinnai FAQ's on trouble shooting



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Additional Servicing Information

For reliable operation Rinnai continuous flow water heaters in residential applications should be serviced every two years. For reliable operation the Rinnai iHeat should be serviced annually. For reliable operation the Rinnai Energysavers should be checked by a licensed tradesperson every two years, including inspection of the flue system. For reliable operation Rinnai Portable Convectors should be checked by a licensed tradesperson every two years. For reliable operation Rinnai Super Ray heaters should be checked by a licensed tradesperson every two years. For commercial applications Rinnai has a recommended commercial maintenance and servicing schedule. This is available on request.