Customer Services Manager

Job Title: Customer Services Manager
Department: Customer Services Dept
Location: Auckland
Reports to: GM Sales & Marketing
Job Description:
Closing Date: 25 Jan 2019

 

At Rinnai, we believe that everyone deserve to be warm in their home and to have hot water every day, and not need to pay the earth for this basic luxury. We exist to make people’s lives better through the efficient, safe and convenient use of heat.

Rinnai NZ is a provider of fast and reliable heating solutions, for Kiwi homes.  We are the leading distributor of continuous water heaters in NZ, supplying above 70% of the market and manufacturing of beautiful design and top rating efficient heating, Kiwi Made, gas fires. 

  

With our current Customer Service Manager moving to focus solely on our after-sales service solution, we are looking for the next face of our customer service team, who has a passion for communication and connecting people with information!


This is a fantastic opportunity for a motivated self-starter who enjoys being busy, solving problems and motivating a great team of high performers, young-at-heart, team of six.  However, with demand being very seasonal, winter is coming, being able to keep calm and carry on, is a critical aspect of this role.


We require a competent person able to deliver expected results in these key areas:


    • Responsible for the planning, operation and strategic direction of the customer services department.
    • Responsible for the effective management of the customer services department
    • Deal with customer complaints or enquires that are required to be escalated
    • Management of all CSO staff directing or coordinating to ensure the provision of professional, friendly and quality service.
    • To develop and manage staff performance with regular 1:1 feedback
  • Provide a positive and supportive management style to foster staff morale, attitude and maintain team spirit

If you have what it takes, want to join our professional and supportive environment, where people are passionate about providing great customer experiences, then please get in touch. 

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