Operating 5 days a week, 8am to 5pm, Monday to Friday our New Zealand based customer service centre provides nothing but top quality. If you need to book in a Ducted Gas Heating service, we have a team of providers fully trained and equipped with diagnostic tools to service your appliance when you need them. Simply call our national number for assistance on 0800 746 624.
For work that is deemed not covered by warranty, by the attending service person, there will be a charge for their visit, however depending on the diagnosed fault i.e. installation error, this could then be on-charged to your original installer.
For all work deemed outside core hours (Monday to Friday; 8am – 6pm) a call out fee will be applied (i.e. evenings/weekends), which the price can vary between services providers, so it is important that you ask for this information up front, this call out fee is not covered by warranty.